Customer Satisfaction Comes First!
Communication with property owners and insurance companies is critical to a successful restoration project. We make it easy to share information about the status of work in progress, including full documentation of the work being performed, selection of materials, and confirmed work schedules. This is one of the many reasons we enjoy a high level of customer satisfaction and insurance company approval.
First General Services Oxford is trained to work with both the property owner and the insurance company.Educated to look for hidden damage that can cause potential problems, we maintain industry qualifications and guarantee that professionally executed projects are carried out.
We are restoration specialists with the knowledge and qualifications to complete any property restoration. Our goal is to provide you with the assistance and support you need so that relief is only a few steps away.
Our Customer Feedback
I wanted to take the time to communicate in some manner our recent experience with first general property restoration from your Woodstock location. We attempted to post on Facebook but discovered latest posts were old and wanted assurance that all the efforts of this team would be recognized for their hard work and dedication. We live in Windsor Ontario and were unfortunate to have 2 levels of our home flooded with 3 feet of sewer water on September 28, 2016. We were not alone as nearly 2500 other homeowners were equally as devastated. With the assistance of our insurance company contract was made with Woodstock as our City was declared a disaster and assistance was needed from other Cities. We first had the pleasure of meeting Jennifer Pagett who was very professional and knowledgeable which help put our minds at ease, assuring the crew would be arriving soon. This team worked extremely hard and deserve to be commended for their efforts. I will never forgot coming home from work and being told that they had found something they had believed was special in the ruins. They were correct as they had found a very old jewelry box that had belonged to my mother who had passed just one year ago along with a Christmas ornament engraved with her name. They knew exactly where to located these precious keepsakes for me. We would like to give special thanks to Duane, Cody and Mike as they were outstanding, caring and compassionate and will never be forgotten.
-MaryLynne & Doug P
"Best in the industry! Educated and customer service is outstanding!"
"Your professionalism extends across your company to each member of your staff who came to my home."
"Thank you to your team for making a challenging time much easier to deal with, and for doing so with such care and consideration."
“Jennifer and the employees of First General have been wonderful to work with. Being this is the first time I have ever experienced anything like this, Jennifer went beyond expectation to explain and keep me in the loop."
"Very satisfied with job. Well done!"
"Very pleased with the workers!!"
- Helen S.
"BOUQUET - A very large bouquet to Kevin Pagett and his crew at First General Services (Oxford). Just before Christmas a cold water pipe burst in my bathroom. Kevin was sent out to assess the situation and in a short time had it cleaned up and professional guys here to put my bathroom back together. They have gone above and beyond to accommodate our needs."
- Lori S.
"We were very pleased with the people who did the work, courteous & polite and very helpful."
- Elaine R.
"Thank-you First General for your prompt & friendly service. Much appreciated!"
- Marion K.
"Most workers kept site clean & tidy with the exception of Festival City Cement who left a big mess in our garage."
- Roxy L.
"Everything was great."
- Donald H.
"I am very pleased with the overall look & service. Good job to Kevin & the crew!!"
"I am very please with both the workmanship & the employees."
- Patricia G.
"I found your company very professional and well managed."
- Kathrine B.
"Job was very well organized. Workers were great!"
- Jim E.
"Congratulations to you and your crew for a job very well done. We are very grateful for all of your efforts and thoroughly enjoyed having your crew in our home."
- Dick V.
"We are very impressed with the level of workmanship provided. We would recommend First General to anyone!"
- Dave S.
"Very pleased with the services. Would be pleased to recommend your services."
- Jacquie J.
"Awesome work. No complaints."
- Kathy M.
"The demo guys were great. The tile guy was very nice but I feel could have worked more. There were a lot of delays, some couldn't be helped, but others could have been helped!"
"Everything is excellent. I am very satisfied."
"We are really satisfied with all the work that was done. I was really thankful how fast it was done."
- Carol H.
"Kev was always available and just a great guy. A wonderful group of guys & girls. Very efficient and hardworking."
- Sam & Kurt W.
"Thank you for a job well done."
- Janet D.
"Thank you for all your help getting the house put back together. Everyone was great."
- Madeline H.
"The group at First General absolutely exceeded our expectations."
- Michael B.
"Great, Efficient, Courteous crews."
- Mary G.
"Thanks very much for you and your team's help to cleanup my flood. The work you did on the basement was outstanding. Thanks for disposing of all the mess the flood created. Thanks for saving the shower and helping shif the basement contents as needed"
- David W.
"Duane and the Crew. Thank you so much! Love what you have done for us. Cheers"
-Paul and Janet
"I would like to thank you and your staff for everything you have done to date. You surpassed any customer service expectation Brent and I had and appreciate how quick and thorough you were. The service provided was excellent and very much appreciated."